The people who show up for your customers.
HALO is a bench of senior operators who lead across the full customer lifecycle, from go-to-market and onboarding to support, retention and growth. We’re led by a founder who has spent two decades taking care of customers.
MEET OUR FOUNDER
Angel Rosa
Founder & CEO
Angel has spent 20+ years leading customer experience, including at athenahealth, Castlight and Arcadia, and has led teams of 3,000+ people.
“I've always had a passion for great experiences, whether it's discovering a new restaurant, enjoying exceptional service, or noticing the little details that make a place special. I started HALO because I believe every business, regardless of industry, should create that same feeling for its customers, and I wanted to help make that happen”
"Before HALO, we were growing faster than our operations could handle. Our team was working harder than ever, but our customers weren't getting the experience they deserved. HALO helped us change that. They brought structure, accountability, and a fresh perspective to our business. Within months, we saw improvements in customer satisfaction, employee productivity, and retention. What makes HALO different is that they don't just hand you a plan and walk away. They roll up their sleeves, work with your people, and leave you with something that actually works. We didn't just improve our operations. We became a better company for our customers and our employees."
— Clark S, CEO of a HealthTech
75%
Faster Customer Response Times
OUR BENCH
Experienced operators, matched to you
Every client is matched with operators who have done this work before, so they can help from day one.
Our bench brings hands-on experience in
Sales and growth · Marketing · Customer success and retention · Onboarding and implementation · Training and development · Support and customer experience · Operations and systems · AI and automation
What we believe
Passion over pedigree
We hire for a love of taking care of customers.
Fix before you hire
No one should inherit a broken engine.
Listen on both sides
Customers and the teams serving them shape the experience.
Leave it running
Your next leader can run it on day one.
Family-owned. Built on taking care of people.
HALO is family-owned, and we share our profits with charity and people in need. Every engagement is a chance to take care of more than one customer.
HALO effect
Hospitality: the standard of care great hotels live by
AI/Automation: AskAngel handles the repeatable work
Leadership: fractional operators who build, fix, and hand off
Operations: the foundation that keeps it all running
Let’s take care of your customers together.
A 30-minute intro call with a HALO operator.
No pitch deck, just a real conversation.