HOSPITALITY-LED OPERATIONS
Take care of your customers the way a great hotel would.
Senior operators, part-time, starting now. We build the customer experience engine, run it, and leave it working.
50+ years
combined experience
7 countries
including the US, UK, India and China
3000+
people on teams led
15
companies served
Your customers like you. So why do they leave?
It’s rarely the product. It’s the experience in between, and it slips quietly as a company grows.
That’s where we come in. We are the great translators of your product, turning what you’ve built into an experience customers feel. We work across every industry, from healthcare and hospitality to real estate, retail and beyond.
Onboarding takes too long
New customers wait, lose momentum and start to wonder.
Renewals nobody owns
At-risk accounts surface too late to save.
A great team, stretched thin
Everyone works hard, without a shared playbook or a leader to run it.
No six-month search. No hiring into a broken engine.
HOW WE WORK
Four pillars. One result: customers who stay.
H
Hospitality
The standard of care great hotels live by.
A
AI/Automation
AskAngel handles the repeatable work.
L
Leadership
Operators who build, fix, and hand off.
O
Operations
The foundation that keeps it all running.
Help that fits the moment you’re in
“We need a senior operator, part-time.”
Fractional Operator
One to two days a week, building and running your CX or operations.
“We need someone running this now.”
Interim Operations Leader
Full-time for three to six months while the engine gets built.
“The experience is slipping.”
Course-correct, then place
We fix the engine first, then place a full-time leader who inherits something that works.
INCLUDED IN EVERY ENGAGEMENT
Have you met AskAngel?
Our bilingual AI/Automation co-pilot, built on real HALO playbooks. It handles the repeatable work so your team can focus on people.
MEET OUR FOUNDER
Angel Rosa
Founder & CEO
Angel has spent 20+ years leading customer experience, including at athenahealth, Castlight and Arcadia, and has led teams of 3,000+ people.
“I've always had a passion for great experiences, whether it's discovering a new restaurant, enjoying exceptional service, or noticing the little details that make a place special. I started HALO because I believe every business, regardless of industry, should create that same feeling for its customers, and I wanted to help make that happen”
"Before HALO, we were growing faster than our operations could handle. Our team was working harder than ever, but our customers weren't getting the experience they deserved. HALO helped us change that. They brought structure, accountability, and a fresh perspective to our business. Within months, we saw improvements in customer satisfaction, employee productivity, and retention. What makes HALO different is that they don't just hand you a plan and walk away. They roll up their sleeves, work with your people, and leave you with something that actually works. We didn't just improve our operations. We became a better company for our customers and our employees."
— Clark S, CEO of a HealthTech
75%
Faster Customer Response Times
Tell us what’s slipping.
A 60-minute intro call with a HALO operator. No pitch deck, just a real conversation.
Love taking care of customers? Hotel operators, service leaders and CS executives: join the HALO bench